Reviewer sequence atlas

See the service episode. Open the branch. Challenge the source.

These diagrams make the literal human work and cross-pillar seams easier to review. They do not replace the SOPs, create policy, or turn a handoff into service completion.

8 detailed pillars359 source tasksSource-bound commentsRespite excluded

Clickable procedure map

Eight-pillar episode system

A longitudinal service map—not an eight-step pipeline. Select a seam or worked episode to see the nested sequence and its controlling source.

Every person or outside party resolves through the canonical actor directory and is paired with the work performed in this step. Software and records stay separate.Open people and software directory →

Decision loop. Each failed, held, or incomplete result returns to the named milestone; the rows are not one universal linear path. Each action links its exact task to the same canonical job role, participation category, or outside-party type; a different task never creates a different role.

Start / rejoin Decision Condition-specific action Stop / hold / complete

START / REJOIN

Begin only after the sending work identifies one exact receiving obligation or a context-only disposition.

Choose the one supported outcome

Automated gate controlDeterministic Routing and TakeoverClassify the approved handoff disposition without deciding clinical urgency.

Receiving procedureSending pillar procedureAttribute the service result to its actual performer.
Responsible rolePhilippine 24/7 and coordination supportPerform approved administrative packet delivery and failed-route recovery.
Continue to decision: accepted ↓
Automated controlDeterministic Routing and TakeoverEnforce disclosure scope and record the context disposition.
Automated controlAction and Result TrackerRecord the no-work disposition.

REACHED ONLY FROM

feed-type: Downstream work opened

Choose the one supported outcome

Automated gate controlAction and Result TrackerMatch receipt, acceptance, first action, and returned result as separate milestones.

Receiving procedureReceiving pillar procedureThe receiving SOP's canonical performer produces the local result.
Responsible rolePhilippine 24/7 and coordination supportPursue the approved administrative recovery route; escalate only the actual exception.

Open the complete text procedure outline

The outline preserves every source-bound review step. The decision flow above controls which action occurs and whether it stops, loops, escalates, or rejoins.

Selected source-bound action

Accept custody and start the right work

Action: Matched receipt and owner acceptance establish custody, not the downstream service result.
Documentation and closure evidence: Named owner, accepted obligation, first action, and visible due or exception state.

01Canonical job roles and their tasks in this source step5 role-task traces; conditions determine which one actually enters

L1Philippine 24/7 and coordination support
Work performed in this step
Accepts an L1 first-answer or administrative coordination obligation.
When this person enters
Only when the receiving act is L1-authorized.
L2Puerto Rico GUIDE navigator
Work performed in this step
Accepts an L2 navigation, relationship, education, support, or coordination obligation.
When this person enters
Only when the receiving act is L2-authorized.
L3-RNU.S. clinical support RN
Work performed in this step
Reviews the prepared nursing assignment, accepts or declines it within scope, and records the first clinical action and due time.
When this person enters
Only when the obligation requires that scope.
L3-BehavioralU.S. LCSW or behavioral clinician
Work performed in this step
Reviews the prepared behavioral or psychosocial assignment, accepts or declines it within scope, and records the first clinical action and due time.
When this person enters
Only when the obligation requires that scope.
L4U.S. prescribing or Part B E/M clinician
Work performed in this step
Reviews the prepared medical assignment, accepts or declines it within authority, and records the first medical action and due time.
When this person enters
Only when the obligation requires L4 authority.

02Beneficiary, caregiver, authority, and outside-party participation1 linked touchpoint; none is a Proxi employment role

Outside partyOutside endpoint named on the routed obligation Canonical participation category: External provider, service, or authority
Participation, input, receipt, or outside work
Accepts or declines the outside obligation and returns the first action, due time, or explicit non-acceptance.
When this person or outside party enters
Only for outside work.

03Automated preparation and control1 uses of the five canonical software services; these are functions, not roles

Action and Result Tracker
matches acceptance. Matches receipt and owner acceptance to the exact obligation and records the first action without closing the service.

04Records, evidence, and next work1 source-linked record function

matched owner acceptance
custody evidence. Named canonical owner, matched obligation, ability/refusal/clarification status, and first action.

Open exact source: 8. Receiving-owner acceptance is not downstream completion ↗

Review this exact source element

Viewing Handoff and truthful-completion ladder. Nested procedure open.

Eight complete pillar maps

Every source task belongs to a visible phase.

Select a pillar to open its task-complete phase map and nested high-risk procedure.

0149 tasks

Comprehensive assessment

All 49 tasks partitioned into eight source-bound phases, with urgent and dependency branches kept visible.

Open pillar sequence →

0252 tasks

Person-centered care plan

All 52 tasks partitioned from participation through action execution and revision.

Open pillar sequence →

0337 tasks

Ongoing monitoring and support

All 37 tasks partitioned around a useful contact, exact follow-through, and material-change routing.

Open pillar sequence →

0429 tasks

24/7 access

All 29 tasks partitioned across readiness, the live human-answer episode, follow-through, and service recovery.

Open pillar sequence →

0563 tasks

Care coordination and transitions

All 63 task titles partitioned into the four materially different source-defined routes.

Open pillar sequence →

0657 tasks

Referral and services supports

All 57 tasks partitioned across individual connection, inventory stewardship, AAA/Tribal, and Medicaid HCBS work.

Open pillar sequence →

0738 tasks

Medication management and reconciliation

All 38 tasks partitioned from source preparation through prescribing judgment, execution, support, and safety.

Open pillar sequence →

0834 tasks

Caregiver education and support

All 34 tasks partitioned across applicability, training, information, support, referral, and learning return.

Open pillar sequence →